Privacy Policy

1. Introduction

This Privacy Policy explains how Dorany Construction & Renovation ("we", "us", "our") collects, uses, discloses and protects your personal information when you visit our website at https://construction.doranyservices.com.my, contact us, or engage our services.

We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws. By using our website or services, you consent to the practices described in this policy.

If you do not agree with this policy, please do not use our website or services.

2. Who We Are

Dorany Construction & Renovation is a Malaysian-registered construction, renovation and property services company. We provide renovation, plumbing, tiling, painting, carpentry, masonry and repair services across Selangor, Kuala Lumpur and surrounding areas.

• Business Name: Dorany Construction & Renovation
• Registered Address: No. 12, Jalan Industri, 40150 Shah Alam, Selangor, Malaysia
• Contact Email: enquiries@doranyservices.com.my
• Contact Phone: +60 16-616 6279

3. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website or services. This includes:

3.1 Information You Provide

• Contact details — name, phone number, WhatsApp number, email address, and property address.
• Project information — description of work, property type, budget range, preferred dates, and photos you share with us.
• Communication records — messages you send via our contact form, email, phone or WhatsApp.
• Payment information — bank details or payment references for processing invoices (we do not store credit card data on our website).

3.2 Information Collected Automatically

• Technical data — IP address, browser type, device type, operating system, and screen resolution.
• Usage data — pages visited, time spent, links clicked, and referring URL.
• Cookies — small files placed on your device to improve your experience (see section 7).

We do not collect sensitive personal data such as your race, religion, health information, political views, or biometric data.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations.
• To schedule site visits, arrange work, and deliver our services.
• To process payments, issue invoices and maintain financial records.
• To communicate with you via phone, WhatsApp, email or SMS about your project.
• To improve our website, services, and customer experience.
• To comply with legal, tax and regulatory obligations.
• To send you updates, promotions or newsletters — only if you have opted in.
• To prevent fraud, enforce our terms, and protect our rights.

We will only use your information for purposes we have notified you about, or for purposes directly related to those.

5. Legal Basis for Processing

Under the PDPA, we process your personal data based on one or more of the following:

• Consent — you have given clear consent for us to process your data for a specific purpose.
• Contract — processing is necessary to perform a contract with you (e.g., a renovation project).
• Legal obligation — processing is required to comply with Malaysian law.
• Legitimate interests — processing is necessary for our legitimate business interests, provided it does not override your rights.

6. Sharing Your Information

We do not sell your personal information to anyone. We may share your data with:

• Our team members and subcontractors — only as needed to deliver your project.
• Service providers — such as accountants, payment processors, IT providers and hosting services.
• Suppliers — when we need to order materials for your project.
• Legal authorities — if required by Malaysian law, court order or regulatory request.

All third parties are required to protect your information and use it only for the purposes we specify.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences (e.g., language, session state).
• Analyse traffic and understand how visitors use the site.
• Improve performance, security and user experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website features. For more information, see our Cookie Policy.

8. WhatsApp Communication

We use WhatsApp Business to communicate with clients for enquiries, quotations, project updates and customer support. When you contact us via WhatsApp:

• Your phone number and message content are visible to us.
• WhatsApp processes your data under its own Privacy Policy.
• We retain WhatsApp conversations for as long as necessary to serve your project and comply with legal obligations.

If you prefer not to use WhatsApp, you can always contact us by phone or email.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law:

• Enquiries that do not lead to a project: up to 12 months.
• Active client records: for the duration of the project plus any warranty period.
• Financial records: minimum 7 years, as required by Malaysian tax law.
• Website analytics: up to 26 months.

When data is no longer needed, we securely delete or anonymise it.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

• HTTPS encryption on our website.
• Password-protected devices and accounts.
• Restricted access — only team members who need the data can access it.
• Secure disposal of physical documents containing personal data.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correct — request correction of inaccurate or incomplete data.
• Withdraw consent — withdraw your consent to processing at any time.
• Limit processing — request that we stop processing your data for certain purposes.
• Data portability — request your data in a portable format where applicable.
• Complain — lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of these rights, contact us at enquiries@doranyservices.com.my. We will respond within 21 days as required by the PDPA.

12. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media, WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

14. International Transfers

Our website and services are operated from Malaysia. Some third-party service providers (e.g., cloud hosting, analytics) may store data outside Malaysia. When we transfer data internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with the PDPA.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Note: This Privacy Policy is provided for general information purposes and reflects our current practices under the Personal Data Protection Act 2010 (PDPA) of Malaysia. It does not constitute legal advice. If you require legal advice on data protection, please consult a qualified Malaysian lawyer.